Customer Feedback Survey

Instructions:

a. Please check box as applicable

b. Please give your ratings, 5 being the highest and 1 being the lowest

Please specify your Username

A. Overall Service Rating

1. How do you rate the Speed and Stability of the Connection?

2. How will you rate our Customer Service Helpdesk?

3. How will you rate our Onfield Support Team?

B. Please rate our Technical Service Team

a) Technical Knowledge

b) Attitude and communication

c) Demonstration of Product and Services

C. Billing

a) Is our Billing easy to understand?

b) Do you get regular billing details in Mail or through SMS?

c) Are your bill related queries resolved on time?

d) Any other issues with Billing please specify

D. Customer Service

a) Rate the Communication and Technical Skills of Helpdesk Executives

b) Has your problems resolved properly and promptly?

c) Is Helpdesk providing adequate support?

d) Any other issues with Customer Service, please specify

E. How would you rate your experience with NEline Internet Service?

F. Please give your views and suggestion for Improving the NEline Internet Service.